Terms and Conditions
Last updated: 7/28/2026
1. Acceptance of Terms
By using the Amasyl Express website and services, you agree to be bound by these Terms and Conditions.
2. Services
Amasyl Express provides parcel delivery, long‑distance rides, and moving/hauling services.
3. User Accounts
Package deliveries can be booked with or without creating an account. Long-distance ride requests require an account. Creating an account lets you track your order history, earn referral rewards, and manage your bookings in one place.
4. Bookings and Payments
All bookings are subject to our pricing and availability.
5. Cancellations and Refunds
Cancellations made at least 24 hours before pickup will receive a full refund.
6. Insurance
Optional insurance is available for parcels.
7. Packaging Requirements
All packages must be fully sealed and properly packed before pickup. At booking, you'll be asked to confirm that your package(s) are sealed and packed — this confirmation is required before you can proceed to payment. We will not ship any package that arrives unsealed or improperly packed, and payment for a shipment that is refused for this reason might not be refunded.
8. Prohibited Items and Legal Compliance
You may not use Amasyl Express to ship illegal or illicit items, stolen goods, or any item whose shipment is prohibited by federal, provincial, or municipal law. By booking a shipment, you represent and warrant that its contents are lawful, are not stolen, and belong to you or that you are authorized to ship them.
In addition, we do not accept the following for shipment under any circumstances:
- Hazardous substances (including but not limited to flammable, corrosive, toxic, radioactive, or biohazardous materials)
- Dangerous goods or materials regulated under Canadian Transportation of Dangerous Goods (TDG) rules
- Bullion, including gold, silver, or other precious metals in bulk or investment form
- Unsecured household goods (loose furniture, appliances, or other items not properly boxed, crated, or otherwise secured for transport)
By booking a shipment, you confirm that it does not contain any of the items listed above. Amasyl Express reserves the right to refuse, hold, or return any shipment found to contain a prohibited item, and payment for a shipment refused for this reason might not be refunded.
If a package you send is found to contain illegal or illicit items, stolen goods, or any of the prohibited items listed above, and this results in one of our drivers being stopped, detained, or questioned by police or any other law enforcement or regulatory authority, you (the sender) bear full and sole liability for that package's contents and for any resulting consequences, fines, damages, or legal proceedings. Amasyl Express will cooperate fully with police and other law enforcement authorities and will provide them with whatever information we have on file about the sender, including your name, contact information, and shipment details, to the extent permitted or required by law.
9. Limitation of Liability
Amasyl Express is not liable for indirect damages.
10. Referral Program
Referral bonuses are only paid out once the person you referred books and pays for their first package delivery with Amasyl Express. Signing up with a referral code alone does not trigger a payout. The current referral bonus amount is shown on your dashboard.
Referral earnings can be applied as a discount toward a future shipment at checkout, or you may request a cash withdrawal from your dashboard. Withdrawals are sent manually by e-transfer to the email address you provide and are not instant — we aim to send them within a few business days of your request.
11. Privacy
Your personal information is collected and used in accordance with our Privacy Policy.
12. Long-Distance Ride Pickup Time & Driver Wait Time
When requesting a long-distance ride, you'll select a preferred pickup time along with your pickup date — this is shared with your assigned driver so they know when to expect you.
Every long-distance ride quote already includes a 30-minute buffer for loading and pickup. If the driver has to wait more than 30 minutes past your selected pickup time through no fault of Amasyl Express, you will be charged for the additional wait time at the same per-minute rate used to calculate your fare.
13. Cold-Pack Express (perishable and frozen goods)
Cold-Pack Express is an expedited handling service for perishable and frozen goods. Amasyl Express does NOT operate refrigerated or temperature-controlled vehicles, and no part of the journey is temperature-controlled. The service consists of prioritised handling and transport on our scheduled Friday run only.
The customer is solely responsible for packaging: goods must be sealed in adequate insulated packaging with sufficient ice or gel coolant to survive the full transit time without external refrigeration. Cold-Pack Express is limited to 25kg per box, and our drivers may decline at pickup any item that is visibly over this limit or inadequately packaged.
Amasyl Express accepts no liability for spoilage, thawing, deterioration in quality, or any resulting loss, however caused, on shipments booked as Cold-Pack Express. Insurance is not available on perishable shipments. By booking this service you acknowledge and accept these conditions.
14. Contact
If you have any questions, please contact us at info@amasylexpress.ca